Senior IT Project and Program Manager with extensive experience in the IT and Telecom sectors.
EDUCATION AND EXPERIENCE
Project/ Program Manager
Project Manager/ Head of IT Projects
Telefónica Business Solutions
2011 - Current
Leading the implementation of IT Projects & Programs within the Telco & Financial Services domains in an international environment. Managing a team of Project Managers & Consultants (from 2 to 12 people) and budget (from 0.5 to 2.5 M€/year, depending on time period).
Implement & deploy TBS' first API Market (based on IBM API Connect product)
Deploy all major BSS APIs, including Customer, Inventory, Ordering, Incident & Change Management APIs
Integrate Incident Management process with 7 mayor Carriers (~ 2000 tickets per year)
Build & deploy TBS' first modern customer self service Portal
Make TBS use Remedy On Demand as unique Trouble Ticketing system, including its operations in Brazil, Miami & Madrid (~1200 users)
Implement Remedy On Demand in main Hispan & Brazil Telefónica OBs (~2000 users)
Implement MEF LSO Sonata APIs (www.mef.net)
Integrate Salesforce with Telefonica's Cloud Servoce Broker
Implement Netcracker's BSS for the new services offered to one of the largests Banks in Spain (Wan2cloud, Bandwith on Demand, etc.)